1. Overview
This Refund Policy outlines the terms and conditions for refunds at PurposeLabs. We are committed to ensuring customer satisfaction while maintaining fair business practices.
Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
2. No Change of Mind Refunds
We do not offer refunds for change of mind. Once an order has been placed and processed, we cannot accept returns or issue refunds simply because you have changed your mind about the purchase.
We encourage you to carefully review your order before completing checkout to ensure you are purchasing the correct products.
3. Damaged Items
If your order arrives with items that have been damaged during shipping, you may be eligible for a full or partial refund.
To qualify for a refund on damaged items:
- You must report the damage within 7 days of receiving your order
- You must provide photographic evidence of the damage
- We will provide a prepaid shipping label for the return of the damaged items
We will assess each claim on a case-by-case basis and determine whether a full or partial refund is appropriate based on the extent of the damage.
4. Order Issues
If there are issues with your order (such as missing items or incorrect quantities), you may be eligible for a full or partial refund.
To qualify for a refund due to order issues:
- You must report the issue within 7 days of receiving your order
- You must provide details and any supporting evidence of the issue
We will review all order issue claims and work with you to resolve the matter appropriately.
5. Wrong Item Sent
If you receive an incorrect item that differs from what you ordered, we will arrange an exchange at no additional cost to you.
For wrong item claims:
- Contact us within 7 days of receiving your order
- We will provide a prepaid shipping label for the return of the incorrect item
- Once we receive the incorrect item, we will ship the correct item to you
Please note that refunds are not available for wrong item situations; only exchanges are offered.
6. Sale and Discounted Items
Items purchased on sale or at a discounted price are subject to the same refund policy as regular-priced items. There are no additional restrictions on refunds for sale items beyond those outlined in this policy.
7. How to Request a Refund
To request a refund, please follow these steps:
- Contact us via our contact form
- Include your order number in your correspondence
- Provide a detailed description of the issue
- Attach any relevant photos or documentation
Our team will review your request and respond within 2-3 business days with further instructions.
8. Refund Processing
Once a refund has been approved, it will be processed using the original payment method used for the purchase.
- Refunds typically take 5-10 business days to appear in your account
- Processing times may vary depending on your financial institution
- You will receive an email confirmation once the refund has been processed
9. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us via our contact form